Return & Refund Policy

Return Window

We accept returns within 30 days of the delivery date. This applies to all items — whether you received a damaged or incorrect item, or simply changed your mind about a purchase. Items must be unused, in their original condition, and in original packaging where applicable.

Eligible Items for Return

• Items that arrived damaged or defective
• Items that do not match the product description
• Items that were never delivered (lost in transit)
• Incorrect items received
• Any unused item in its original condition and packaging, returned within 30 days for any reason, including a simple change of mind

Non-Returnable Items

• Items returned after 30 days of delivery
• Items that have been used, washed, or altered
• Items without original packaging where required
• Perishable goods
• Digital or downloadable products

Exchanges

We do not currently offer direct exchanges (for a different size, color, or item). To get a different item, please return your original purchase for a refund under this policy and place a new order for the item you'd like instead.

Return Method

All returns are handled by mail. Contact us first using the steps below — we do not accept walk-in or drop-off returns at this time, as we have no physical retail location.

How to Initiate a Return

1. Contact us at support@nikra.us with your order number and reason for return
2. Our team will respond within 1–2 business days with a return shipping address and instructions
3. Pack the item securely and ship it back using the provided address
4. Once received and inspected, we will process your refund

Return Shipping Costs & Fees

If the return is due to a defect, damage, or our error, we cover the cost of return shipping. For change-of-mind returns, the customer is responsible for return shipping costs. We do not charge a restocking fee on any return.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–10 business days to your original payment method. Please note that your bank may take additional time to reflect the credit.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping.

Contact Us

For return requests or questions, please reach us at:
NIKRA.US
Email: support@nikra.us
Phone: +17274165453
7901 4th ST N STE 300, St.Petersburg, FL, 337202
We respond within 1–2 business days.